Shipping policy

SHIPPING & ORDER PROCESSING

As a small business, orders may take longer than expected, please allow 2-10 business days for your orders to be processed. Once your order has been dispatched, you'll receive your tracking details via email. Alternatively, you can sign into your account with your email address and track it through our website.

Delivery timeframes vary depending on your location, shipping method and the warehouse your order is dispatched from.  

SHIPPING RATES & CUSTOMS

Shipping is available australia wide.

Shipping costs are calculated at checkout based on your location and order weight.

SHIPPING & DELIVERY

Once your order has been dispatched, it is in the care of the shipping carrier.

If your parcel is delayed or appears to be lost in transit, please contact us and we'll work with the carrier to investigate where possible.

SOILS is not responsible for parcels that are stolen after delivery, delivered to an incorrect address provided by the customer, or left in a safe place requested by the customer or authorised by the carrier.